VALLY & ROSE

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS APPLY.

Return

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receiving your order.

In this case, the order must meet the following conditions:

1. The order still contains all original parts, components, and packaging, and has arrived in the same condition as received.
2. The product shows only normal handling. Damage caused by improper use or careless handling is excluded.
3. Products where hygiene is important must be thoroughly cleaned before the return process begins.
4. Any defect must be reported immediately upon receipt of the product.
5. Return shipping costs are the responsibility of the customer.
6. Returns will be processed within 7 working days after receipt. If all conditions are met, your return will be approved within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the return process:

• Send an email to: info@vallyandrose.com
• Make sure your email contains the following:
• Order number
• Reason for the return request
• Photo of the product (if damaged or defective)
• Customer's first and last name
• Customer's address

We will then contact you and provide you with the correct return address.

VALLY & ROSE